In 2017 robotics conference, Ecovacs has released a new generation of air cleaning robot Atmobot AA3, robot vacuum Deebot DG3 , wireless window cleaning robot Winbot WA3, and public commercial service robot Benebot 3.
Now, let’s take a look at Benebot.
History of Benebot
In 2015, Benebot 1 was born, with the robot’s attraction, soon to do the work of sales promotion and mobile marketing, and in the mobile terminal marketing to the final customer, the highest success rate reached 40%. But at that time the benebot rely more on the background in human-computer interaction or in artificial intelligence is not high administrator. With the marketing ability is gradually recognized, it also won the more opportunity to enter the market, in practice, understand the needs of more users, and targeted to think about how to enhance the technical performance to satisfy these needs.
In 2016, Ecovacs launched the second generation of Benebot, which on the one hand the new artificial intelligence robot reception module to improve the marketing efficiency, on the other hand, start a new exploration of the post professional customer reception service ability. It is always around to meet the demands of the user demand for products, and currently Benebot has enter the banking industry to achieve a large-scale landing, also successfully entered the retail and government new areas to explore the application of scene.
Through two rounds of product iteration, Ecovacs made a prospective anticipation of commercial service robot: its product roadmap will experience such a process, starting from the primary assistant of minority business areas, to get involved in more business department colleagues, and finally to both wisdom and action force of industry experts, it is also Ecovacs Benebot product roadmap. Of course, this process is long, and now the commercial service robot is still in the first stage, then, how to upgrade its assistant capabilities, and how to explore more other applications? In 2017, with new thinking, Benebot coming to 3.
Technical iterations are closely related to scene understanding
Ecovacs launched a new Benebot 3 will continue for the commercial market users, it has fully introduced the robot core technology, through the depth of the work scene and fusion, let the technology really landing scene, commercial service industry users, in order to achieve good man-machine matching requirements, interaction.
Integration of AI into business scenarios
Benebot 3 has a complete intelligent voice interaction program, acquisition of the voice. Considering the robot in the public service places, large area, complex environmental factors, the microphone array of robot to do a special optimization, in order to satisfy the no wake up more in line with the application requirements of commercial environment, environmental noise reduction, directional beamforming, near field identification, semantic understanding, Benebot 3 using the open domain chat system and vertical dialogue system combining scheme. Open domain chat system can be used for non business interaction, such as shopping malls and customer communication, entertainment gossip; and vertical dialogue system is focus on business scene, reserves of professional knowledge, through the funnel type semantic interaction the model of customer from the broad, aimless conversations lead to professional conversation, so that the real business of Benebot around Customer interaction. For example, in the mall, when Benebot met no initiative that demand for customers, the robot will take the initiative to ask the customer to go shopping or dinner, when the customer is to reply when shopping, the robot will take the initiative to inform the clothing, bags, cosmetics and other customer shopping malls in the different categories of promotional activities, and further ask the customer if the customer is interested in what. Answer to buy lipstick, Benebot will lock the category, the brand further recommend different category and promotions, and lead the customer to counter.
Benebot 3 has another important application of artificial intelligence in computer vision. In the public service field, Benebot 3 can face matching to identify VIP customers or important leaders and guests. At the same time, it will also face the attribute recognition used in precision marketing based on customer interest, the business scene of age and sex, expression and other attributes, determine the customer in interactive case and based on emotions, habits, preferences and mood, to recommend appropriate goods or services. For example, in shopping malls, Benebot 3 met female customers and recommend beauty brand or category of activities, meet old people recommended health products or services, to buy or pay attention has been a brand of VIP customers timely inform the latest event information, so as to improve the success rate of marketing. Secondly, Benebot is also exploring the identification of objects and scenes, through machine learning, on the one hand, the robot can be identified on the elevator, store counters, parking lot, service stations and other conventional objects, to realize more accurate positioning, on the other hand can put the object and location information transmitted to the voice interaction, increase interaction the environmental experience.
The sports platform is tailored for the commercial and public environment
A new generation of Benebot 3 has a campaign platform for commercial environment planning and design, through independent research and development of SLAM technology, 25 meters distance to obstacle detection radius, which can realize simultaneous localization and mapping of shopping malls, banks and other large commercial environment construction.
In addition, taking into account the safety performance of Benebot 3 in public work to be high, the configuration of the Ecovacs integrated obstacleavoidance solutions — Based on the application of LDS laser radar and real sense camera combination for it, to achieve recognition, environment depth 2D environment obstacle detection and 3D stereoscopic so, not only to ensure that the robot can identification of pillars and walls and other fixed obstacles, but also the first time to identify the walk or the crowd, suddenly appeared in the play noisy children, improvised tool items such as dynamic obstacles, to ensure the maximization of public security.
System architecture capabilities to effectively promote industry landing
There are two round of the development in a large number of business system needs to consider a floor in different industries, Benebot 3 configuration ARM quad core processor dedicated to application development, and based on the Andriod implementation cost more controllable and more convenient system development, migration and upgrade, to ensure that the robot can better meet the needs of the business user.
Continue and explore industry applications
The service of the humanoid robot is still in its infancy in the terminal market, has not formed a mature application, the scale of the Ecovacs Benebot in addition to force at the technical level, more in-depth industry and application scenarios on spare no effort: on the one hand, continue to strengthen the depth of application has entered the scene, on the other hand, gradually explore the new application of accumulation based on the existing resources.
In the application scenario, Benebot 3 is continuously upgraded marketing ability. For example, in the past in the field of marketing is only Benebot engaged in promotion, scan code attention speech simple marketing assistant based work, now, a new generation of Benebot has been able to identify VIP customers, carry out precision marketing, in the navigation based on automatic playback, display advertising business location information, but also become a virtual shops settled platform. The introduction of financial services, tourism, online virtual goods sold directly and so on. At the same time, Benebot in breakthrough marketing business scene, also based on the existing market resources to radiation to other businesses, to explore more professional applications. For example, in the bank, all kinds of affairs hall, Benebot can face recognition and card verification based on the combination of pre accepted way of doing business and other professional customer service work.
At present, Ecovacs public service robot Benebot will mainly focus on the financial, retail, government industry application. In the business hall of the bank as the representative of the financial industry, Benebot identifying large customers, bank VIP to provide customers with exclusive services and efficient distribution and intelligent business for other functions, almost bank business intelligence applications and all kinds of service hall all linked up, not only has become an indispensable and important role in the wisdom of the banking system is more comprehensive upgrading the bank the wisdom of experience. In the shopping center, commercial plaza retail scene, Benebot used to retail marketing innovation entities into a hitherto unknown energy not only to carry out precise marketing work to understand the semantic interest vertical face recognition and scene based on retail, for customers to bring a new shopping experience, but also can make use of the sale of virtual goods, mobile advertising and other functions for businesses and retail owners extended marketing space, increase sales revenue.
The future, with the deepening of application scenarios, Ecovacs will also further superimposed new business functions, improve the robot’s work ability to meet the professional needs of industry users, so users rely on partners.
More amazing product of Ecovacs, please take a look at Amazon.com.